Do you offer Next Day Delivery?
Yes we do! Order before 4pm Monday-Thursday to get your order the very next day for only £3.99 extra. This service is only valid for orders within the UK.
I live in the UK, how do I return my item(s)?
If your order wasn't quite what you were looking for, you don't like it or if the fit isn't right - no problem! We offer a 60 day fuss-free UK returns policy. Simply post the order back to us unworn with labels intact using the prepaid label. We will issue a refund within 10 working days of receiving the parcel at our warehouse.
I live in Ireland, how do I return my item(s)?
We offer a 90 day fuss-free returns policy. Simply post the order back to us unworn with labels intact using a prepaid label. To obtain your prepaid label please email firstname.lastname@example.org. Please note using this returns process can take between 16-21 working days to reach us back in the UK. If you wish for a speedier process you can send the parcel back to us at your own expense, however please note is your responsibility to ensure the parcel is tracked to ensure secure delivery to us.
What if I no longer have my returns label?
If you are based within the UK please contact us at email@example.com for our returns link.
If you are based in Ireland please email us at firstname.lastname@example.org with your order number and the items you would like to return and we will email you back with a prepaid returns label.
Have you received my returned item(s)?
If you returned your item(s) through our Royal Mail free service you can track your return with the barcode provided on your receipt. Please allow 10 working days from when your return reached our warehouse for your refund to be processed.
Will my delivery charge be refunded when I return an item?
We only refund the cost of the item when we process the return, not the delivery cost.